Cancelling and Refunding Orders

How cancellation works across recipient and aggregate orders in Send To Many. A two-step process to keep fulfillment and accounting in sync.

Because Send To Many splits revenue (aggregate order) and fulfillment (recipient orders) across two Shopify orders, cancellation is a two-step process. You cancel the recipient order in Shopify to stop the shipment, then refund the corresponding amount from the aggregate order to return the payment. Both steps are needed to keep your accounting balanced.

You can cancel individual recipients while keeping the rest of the Send active, or cancel an entire Send and start over.

→ See the tutorial: How to Cancel and Refund Bulk Orders on Shopify