FAQ: Gift Messages & Product Customization in Bulk Orders

Answers about adding gift messages via upload or checkout, and enabling customer image uploads for product customization on multi-recipient orders.

How do I add gift messages to orders?

Two options depending on your workflow:

Upload: Include a "gift_note" or "gift_message" column in your spreadsheet. The message attaches to each recipient's order as an order note.

Checkout: Enable the gift message field in your multi-recipient checkout settings. Shoppers can enter a message per recipient or fill down the same message for all.

For packing slip display, your Shopify packing slip template needs to reference the note attribute where the gift message is stored.

Can customers upload images or logos during checkout?

Yes. Tag a product with "Requires Customization" in Shopify, and an image upload field appears below the product in the cart. The uploaded image is stored as a custom line item property and passes through to recipient orders. This is separate from the gift message field.

Can I use SVG or EPS logo files?

Not as uploads. We save uploaded images to your store's Shopify Files, and Shopify Files doesn't accept SVG or EPS files. Instead, host the file somewhere with a shareable link (Google Drive, Dropbox, or your own server) and use the link as a line item property value. In an upload, you can map a "Logo URL" column or paste the link on the Products step. The file must be publicly accessible or shared with your fulfillment team. See linking to a hosted logo file in a bulk order upload.