Skip to main content

Customer Account Extensions: Sends Page & Order Send Banner for Shopify

Give gifters a Sends page in their Shopify customer account with every recipient order and delivery status, add Send context to order pages, and deep link to a Send from emails and digests.

Send To Many adds two extensions to Shopify's customer accounts that work together. The Order Send Banner appears on any order that belongs to a multi-recipient Send and links it to the full Send. The Sends page is where that link lands: a dedicated view of the Send with every recipient order and its delivery status. Together they give gifters a self-serve place to track everything, without contacting your support team or digging through email.

Both extensions work with Shopify's new customer accounts (not legacy accounts) and integrate directly into the native account interface where customers already manage orders, addresses, and payment methods.

What Customers See​

The usual path starts in the customer's order history. They open an order, see the banner, and click through to the Send.

The Order Send Banner​

When a customer views an order that belongs to a Send, a banner at the top of the order page explains the connection and links to the full Send.

On an aggregate (parent) order, the banner indicates that this is the parent order for a Send and shows how many recipient orders it includes.

Order Send Banner on an aggregate order page showing this order is the parent of a multi-recipient Send with 10 orders

On a recipient (child) order, the banner indicates that this order is part of a multi-recipient Send and links back to the full Send view.

Order Send Banner on a recipient order page showing this order belongs to a multi-recipient Send

In both cases, the "View this multi-recipient order" link takes the customer to the Send detail on the Sends page. The banner has two placements: the order detail page in the customer account, and the order status (thank you) page right after checkout. It only appears on orders that belong to a Send; regular orders show nothing.

The Sends page​

The Send detail view shows contact information, billing address, the products and quantities ordered, subtotal, shipping, tax, and total. Below that, customers see every individual recipient order with the recipient name, location, and order amount. Each recipient order links to its own order detail page.

Customer account Sends page showing send detail with products, totals, and individual recipient orders

Stepping back from a Send detail shows the customer's full list of Sends associated with their account email address: Send name, date created, number of recipient orders, total value, and status. This list is especially useful for repeat corporate gifting customers who place multiple Sends over time and need a central place to reference past orders.

Send again (beta)​

Send again button on the Send detail page in a Shopify customer account, shown on a completed multi-recipient holiday gift Send

When Send Again is enabled, the Send detail view shows a Send again button on finished Sends. Clicking it reloads that Send's recipients, addresses, products, and gift messages into your multi-recipient cart so the gifter can repeat the order. A companion Recipients Page extension lets customers start a new order by picking from everyone they've shipped to before. See Send Again: Let Customers Repeat a Multi-Recipient Order for setup.

Setting Up the Extensions​

Both extensions require Shopify's new customer accounts. You enable them in the customer account editor in your Shopify theme, then add the Order Send Banner to the order status page. If you plan to use Send Again, enable the Recipients Page extension at the same time.

See the tutorial: How to Add the Sends Page and Order Send Banner to Shopify Customer Accounts

Adding the Sends Page to Account Navigation (Optional)​

Most customers reach the Sends page through the banner on an order, or through a link in an order email (see Linking Directly to a Send). A dedicated navigation entry is only worth adding for stores with a high volume of repeat gifting customers who want to browse all of their Sends in one list.

To add it:

  1. In the customer account editor, click Add to menu on the prompt Shopify shows when you enable the Sends Page, or open the account navigation menu editor directly.

Shopify prompt to add Send To Many Sends Page to the customer account navigation menu

  1. Set the label that appears in the navigation, for example "Multi-recipient orders" or "Sends". Search for and select the Sends Page from Send To Many as the link target, then save.

Shopify customer account navigation menu editor showing Send To Many Sends Page added with a custom label

Linking Directly to a Send​

The Sends page has a stable URL for your store, and you can deep link to a specific Send from anywhere you email a gifter: the Shopify order confirmation for the parent order, a delivery digest, or a manual follow-up. The gifter lands on the Send detail with every recipient, delivery status, and tracking number.

Find your store's Sends page URL. The Sends page lives under your store's customer account URL, and its page ID is the same in every store: 019d0bdc-632f-7d0e-8d6b-f88d44a1f1b6. Log in to your storefront customer account, copy the account URL from the address bar, and add pages/019d0bdc-632f-7d0e-8d6b-f88d44a1f1b6/ to the end. Account URLs differ from store to store. For example:

https://account.yourstore.com/pages/019d0bdc-632f-7d0e-8d6b-f88d44a1f1b6/
https://shopify.com/<your-shop-id>/account/pages/019d0bdc-632f-7d0e-8d6b-f88d44a1f1b6/

The same URL works for every gifter.

Append the Send ID. Add ?send= followed by the Send To Many Send ID to open that Send directly:

https://account.yourstore.com/pages/019d0bdc-632f-7d0e-8d6b-f88d44a1f1b6/?send=16808

Where the Send ID comes from depends on what's building the link:

Gifters need to be logged in

The Sends page only resolves for the customer who owns the Send, and only while they're signed in. The link is safe to email, but expect a login step. Mention it in the email so the click doesn't feel broken.

For the full picture of what gifters and recipients receive by email, and how the Sends page fits in, see Order & Shipping Notifications for Multi-Recipient Orders.

Text and Translation Customization​

All customer-facing text in both extensions is customizable: section headers, labels, status strings, the banner message, and link text. Go to Send To Many > Settings > Text and translations to manage these strings for each language your store supports.

If you've already configured translations for multi-recipient checkout, those settings extend to the customer account extensions as well. See Translate the Multi-Recipient Cart into Your Store's Languages for the export and import workflow.

Last updated on