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Delivery digest emails (beta): one daily shipping update per Send instead of one per shipment

beta

When a gifter sends 100 gifts, Shopify wants to send them 200 or 300 shipping emails. Most stores suppress those, which leaves the gifter with no updates at all. The delivery digest, now in beta, replaces that with one email a day per Send.

What the gifter gets​

One email each morning for any Send that had delivery activity in the previous 24 hours: how many shipments went out, how many arrived, and how many need attention, with a link to the full recipient list and tracking on the Sends page in their customer account.

Sample delivery digest email showing what changed, current shipment status counts, and a View all recipient statuses button

If nothing changed for a Send that day, no email goes out. A Send with 40 recipient orders that all shipped overnight produces one email, not 40.

How it works​

The digest is built on a new Shopify Flow trigger, Send fulfillment status changed. Once a day we fire it for every finished Send with carrier-reported status changes in the last 24 hours. The trigger carries counts (delivered, in transit, delayed, failed, and so on), not recipient rows, so the email stays short no matter how large the Send. Your Flow passes those counts to your email platform. The tutorial uses Klaviyo; any platform with an HTTP action works.

There's no setting to flip inside Send To Many. Creating and activating the Flow turns the digest on, and deactivating it turns the digest off. It runs independently of your shipping notification settings, so you can keep recipient order emails suppressed and still give gifters a daily update.

The digest works for manual uploads, storefront checkout Sends, and Sends created from inquiries.

Beta notes​

Everything in the tutorial works today. During the beta the run time is fixed at 12:00 UTC, and field names and defaults may change based on feedback before the holiday season. We currently pass the billing customer's email; the order contact email will be added.

Get started​

  1. Enable the Sends page customer account extension. The digest links there.
  2. Follow the tutorial: Set Up Delivery Digest Emails with Shopify Flow and Klaviyo. It walks through the Flow, the Klaviyo email, the full list of trigger fields, and routing delivery problems to your own team.

Related: Order & Shipping Notifications for Multi-Recipient Orders covers the suppression settings the digest pairs with.